Refund policy

Returns & Refunds

We want you to love your MeasureMate purchase. If something isn't right, we're here to help.

Damaged, Defective, or Incorrect Items
We accept returns and issue replacements or refunds for items that arrive damaged, defective, or incorrect. You must contact us within 14 days of delivery with your order number and a photo or video showing the issue.

How to Start a Return
Please do not send items back to the address on the shipping package. To start a return, email support@mymeasuremate.com with your order number and the reason for return. Once approved, we'll provide return authorization and the correct return instructions. Returns sent without prior approval cannot be processed.

Non-Returnable
We do not accept returns for buyer's remorse, change of mind, or incorrect orders placed by the customer. Please review your order carefully before purchasing.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days of approval. In many cases, for low-value items, we may issue a refund or replacement without requiring the item to be shipped back.

Cancellations
Orders can be cancelled for a full refund if they have not yet been processed for shipping. Once an order is fulfilled, it cannot be cancelled and is treated as a return.

Questions? Email support@mymeasuremate.com.